can i return my new phone to at&t

I purchased a phone through the next program and need to return my iPhone 11 Pro Max. We wont credit your card for the return.

At T Quick Start Guide Activate Your Device

Put your old phone in the box and put on the prepaid label on the front.

. Be in like-new condition with no physical or water damage. Some phones devices and accessories dont use the standard ATT return policy. Carrier iPhone Return Policy.

If you dont know how to do that check ATT online support for steps to complete. Do Not use one package to return multiple trade-ins. ATT values our relationship with you and offers a return policy for equipment and services purchased directly from ATT.

If you cant locate the prepaid return shipping label contact us. Go back and check to make sure contacts downloads texts emails photos and other folders and files are empty. For example some devices must be returned within 14 days from the date of purchase instead of 30 days.

You can discard the SIM card from the new phone or give it back to ATT if you bought or leased the device from them. Completely random phone in the mail these arent guaranteed but at least they are free with no commitments. That label is used to return the New Device and will not be sent to the ATT Trade-In Program facility.

You will need your receipt. These are free under condition of continued service. Over the phone from AT.

ATT Next return lost phone nightmare. And you may have to pay a restocking fee of 50. Im starting to get the impression that they are waiting for me to give up.

Remove the SIM or SD card. Review the ATT Wireless return policy to find out about our return and exchange period refund info restocking and return fees and more. It goes to Parcel Return Service zipcode 56901 which is a special zipcode created by USPS.

For 15 days or more a refund is subject to the manufacturers warranty period. Contact us at 1-800-672-5390 to cancel your new service activation. They sent me an email to print off a shipping label.

Customers can use their ATT plan as a mobile hotspot though usage is specific to each plan. When you get your replacement device Your replacement package includes return shipping materials so you can send us your defective device. Return your device and any accessories using the prepaid shipping label that we emailed you.

Have the manufacturers original packaging. The first is to put the SIM card from your old phone into the tray for your new one. Have the manufacturers original packaging.

Take out the card and do not turn it in when you turn in the phone. Ive been through 5 multi-hour calls with ATT over the past two months and seem to be going in circles. You call or go to a store like OP did and get a free phone.

This return policy may not reflect the policies of ATT authorized retailers. I do not have a box to return the phone and I am terrified the. Refunds are applied using the.

Hope you can give me advice on who to callemail. From a corporate-owned AT. That means ATT will be charging you for the phone but also crediting those charges.

All four major carriersATT Verizon Sprint and T-Mobilehave similar return policies. We have provided a step-by-step checklist to help you return above. If you have an unlocked GSM phone and your phone supports ATTs LTE bands you can bring your own phone to ATT.

For specific exception details about the return policy for your phone device or accessory visit ATT Wireless Return Policy and click the Returns by Device tab. ATT PREPAID SM. Bring Your Own Phone.

In September I ordered two new XS Max iPhones to replace two iPhone X. You can return or exchange your device during the return and exchange period if you purchased it. The return materials authorization RMA number that we gave you when you called usor find the RMA printed on the prepaid.

The devices IMEI info for its installment planto find it press 06 on the device. To trade-in either you should wait for the actual. Make sure you return the defective device to us within 30 days of receiving your.

Dont return your trade-in phone using the new phone shipping boxreturn label. Make sure one last time that all your. ATTs network and services are available nationally.

Do not use the shipping label that came with your NEW phone. You can then do one of two things. They used the enjoy service to deliver my phone to me.

You can return or exchange a device during the 14-day return period. When mailing back your return be sure to keep your tracking number. Remove and dont send the SIM card memory card or any accessories.

And request a Return Authorization for all returns and exchanges. If the phone or device you purchased does not meet your expectations return it by mail within 14 days from the date the equipment was shipped. With ATT you can exchange your iPhone within 30 days of purchase.

Send your old phone back to ATT within 10 days using the provided shipping. Find out how to unlock the device youre returning. If you made your purchase on Premier or by phone and received it by mail you can mail the device back to ATT or take it to any ATT retail store.

You have 14 days to return your iPhone. You will receive return postage for your old phone in the package with your replacement. To start the process contact us through online chat or 8003310500.

The other thing that you can do is. ATTs headquarters are in Dallas Texas. The return label comes with the new phone is only good for returning the new phone and has an RMA code on the top left.

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